Management Assistant
Support meetings, correspondence, planning and decision-making more effectively.
Make your admin role more capable with AI — without handing over judgment, care, or accuracy in the process.
Draft documents faster, organise information, prep for meetings, build schedules, summarise reports and handle professional correspondence with confidence. You'll use AI as a tool, always check what it produces, and come away with an office workflow built to last.
Why now
Admin work is shifting fast. Repetitive data entry, standard emails, first drafts and simple summaries are increasingly things software and AI can carry. At the same time, organisations still need people who understand the information, catch the exception that breaks the pattern, keep agreements on track, and handle data with real care.
manual repetition, copying, searching, and drafting from scratch
framing the task, checking the output, coordinating the process, and advising clearly
Labour-market context: UWV, the Dutch public employment service, reports that routine administrative tasks are under growing pressure, while broader task ownership, digital skills and adaptability matter more than ever. Read the UWV analysis (Dutch).
Sound familiar?
What you build here isn't just tool knowledge — it's a professional way of working that keeps up as the tools keep changing.
Programme
You won't learn one piece of software by heart. You'll practise a fixed cycle instead: briefing well, supplying the right information, producing a usable first draft, checking it, refining it, and saving or sharing it responsibly.
Understanding what generative AI does and doesn't do, writing clear instructions, judging sources, and handling personal and confidential data with care.
Drafting and editing emails, letters, replies, instructions and client communication with the right tone, context and a human final check.
Turning notes into clear documents, developing fixed formats, summarising long pieces, and structuring information so it can actually be found again.
Preparing agendas, capturing action points, building out schedules, flagging risks, and putting together progress overviews.
Asking the right questions about data, cleaning up tables, having formulas explained, analysing information, and writing management summaries — always checked against the source.
Turning recurring tasks into checklists, templates and simple workflows. You finish with a realistic office case and your own AI playbook.
The professional AI cycle
Set the goal, audience, tone, sources and constraints.
Use AI to produce a first draft, analysis or proposal.
Verify facts, figures, privacy, logic, style and completeness.
Turn what worked into a reusable format or checklist.
Work and career development
This course isn't built around one narrow job title. It strengthens a broad set of skills useful in supporting and coordinating office roles — at companies, government bodies, schools and semi-public organisations alike.
Support meetings, correspondence, planning and decision-making more effectively.
Organise workflows, documents, agreements and information more intelligently.
Move from routine processing toward checking, oversight and quality.
Handle schedules, progress, reports, action lists and project communication.
Handle queries, records and communication carefully and efficiently.
Keep capacity, agendas, rosters and exceptions clearly under control.
Job titles vary by organisation. UWV, the Dutch public employment service, emphasises that AI is changing task packages above all — and that targeted, personal training should match the skills someone actually needs in their own role.
Who it's for
The group stays small and mixed. An experienced secretary, an administrative officer and someone retraining all bring different cases into the room — but they're all working toward the same shift: from executing tasks to supporting and checking them more intelligently.
In their own words
This course is new, building on our experience with AI, online working and practice-based digital education. The quotes below come from related programmes, and speak to how participants experience the guidance, the practical focus and the small groups.
"Taking a course fully online was new to me. It worked really well."
Arline Wooning Online Marketing course
"Clear guidance, plenty of room for questions, and genuinely practical."
Art and the City student Digital course evaluation
"The classes are hands-on and the groups stay small."
Lysette Rindertsma UI/UX course
Price, exam and diploma
Every course is priced the same way. Tuition and exam fees are split deliberately, so you can see exactly what you're paying for — and so the exam can be listed as its own line item in an application to an employer or UWV.
Tuition
Exam and diploma
The exam is more than a formality: an examiner is scheduled, your work is assessed independently, and the result is formally recorded. UWV wants that cost itemised on its own, which is why it isn't folded into tuition. Raise both figures with your UWV advisor so they land in the application together. Combined, the course comes to € 5,230.
Exam and diploma
Over the course, you build a portfolio: business correspondence, a document or reporting format, a schedule, a meeting workflow, a data or Excel assignment, quality checks, and your own prompt library.
For the exam, you work through a realistic assignment for an organisation or department. You show that you can apply AI purposefully, check its output, and handle sources, personal data and confidential information with care.
Pass, and you receive the AI for Office and Administration diploma. Without the exam, you receive a certificate of participation.
Proof of what you can do
The portfolio doesn't just show you've used a tool — it shows you can organise and account for a professional process.
Included
For employers and UWV
The course focuses on broadening tasks and long-term employability: less time on routine, more attention on checking, communication, coordination and quality.
Choose your route
Six months of classes, practical assignments, feedback and exam preparation
VAT-exempt · payment plans available
Not sure about your level, the tools, timing or funding?
about 20 minutes
Discuss funding through your employer, UWV, or a personal development budget
we'll supply the course information
FAQ
You have one fixed class on Tuesdays, plus practical assignments alongside it. Budget roughly three to five hours of independent work. There are no classes during scheduled holiday weeks, which is why the programme runs from 8 September 2026 through 23 February 2027.
No. You start from the basics. Experience in office work, administration, secretarial support, scheduling, customer service or project support is useful, but not required. Language skills, accuracy, and a willingness to learn digitally matter more.
No. This isn't a technical or programming course. You'll learn to use existing AI tools professionally within everyday office processes.
You'll work with current text and office assistants — ChatGPT, Microsoft Copilot, Gemini, and the AI features available in Word, Excel, Outlook and similar software. The exact selection may change, since the field moves fast.
Not automatically. We use free versions or accounts you already have through work or personal use wherever possible. Before the start, you'll receive an overview of any software and costs you'll need.
Yes, at a practical level. You'll learn to use AI to understand formulas, clean up tables, explore data and prepare reports. This isn't a full financial administration or advanced data-analyst course.
Yes. You'll learn which personal and confidential data doesn't belong in public AI tools, how to anonymise information, and how to check outputs. The course doesn't replace legal or information-security advice tailored to a specific organisation.
You'll learn to turn recurring work into templates, checklists, prompt sequences and simple workflows. Complex technical automation and coding fall outside this course.
Yes. After the practical exam and presentation, a passing result earns you the AI for Office and Administration diploma. If you don't take the exam, you'll receive a certificate of participation instead.
The course runs in Amsterdam, The Hague, or live online. The final format, location and class time are confirmed once you're placed in a group.
In some cases, yes. UWV, your employer, or another fund makes the final funding decision. Art and the City can provide the quote, programme, learning goals, schedule and workload needed for the application.
Among others: administrative staff, secretaries, management assistants, office coordinators, project support officers, planners, and HR or customer support staff. The exact job title matters less than the kind of tasks you do — or want to move into.
Start Tuesday 8 September 2026 with AI for Office and Administration. Request a place directly, or book a no-obligation call first to talk through your experience, learning goal and funding options.